Shipping and Returns


Everything is posted from Co. Clare, Ireland, using the Irish National Postal service, An Post. I send everything via standard post.  However if you have selected "express" or "tracked" you will receive a tracking number with your "Item dispatch" notification, which you should receive via email on the same day as your item is dispatched.

Under normal circumstances standard An Post shipping within Ireland will usually get to you in 1 to 2 working days. UK about 3 to 7 working days (please be mindful that customs into UK can hold things up occasionally) . This will be longer if it is the weekend or around busier periods like Christmas. 
Anywhere outside of Ireland and the UK I cannot be sure of time span, it is in constant flux. I am aware that posting to Australia can (usually) take up to 2 or 3 weeks, America 1 to 2 weeks. If you are outside of Ireland and the UK, please get in touch for a more up to date clarification.

Other peak times (like Christmas) may also experience delays.

If you are concerned about the length of time you have been waiting for your item, please please do get in touch. I promise to do my absolute best to resolve any issues. As a small handmade business, customer service means everything to me and I want nothing more than for my customers to be happy with their shopping experience.
Taer Jewellery offers a 28 day full refund for return policy. I get it. It can be difficult to know if the item will suit you for what you want, especially when online shopping.  So with that, if you are unhappy with your purchase for any reason, please do contact me within 28 days of receiving it. Unfortunately, for health and safety reason, I cannot accept returns of earrings that have been worn.
When your return
 order has been safely returned in its original condition, I will refund the full price of your purchase, however I cannot accept responsibility for repaying postage and handling charges of the return.

I hope this answers at least some of your shipping questions, and gives a little insight of what to expect when dealing with Taer Jewelllery. But if there is something I have missed, or you have a special request.  Please don't hesitate to get in touch.  I really want you to be happy with your purchase and promise to do whatever I can to work with you to sort out any issues!!
If you've read all the way as far as here... I'm impressed!!! So thank you for reading and I look forward to future dealings!
Aisling x